In the ArmPlay phone app
- Open the app and sign in to your account.
- Open Profile.
- Tap "Delete account" and confirm.
The TV and set-top box apps have no such option: delete the account from a phone signed in to the same account, or write to us (see below).
Deletion takes effect immediately. If your operator's server does not yet accept deletion requests from the app, the app shows the email address to write to. We will pass the request to the operator and reply once the record is deleted.
Without the app
Write to support@kadrx.net from the email address on your account, or give your operator code and login. We will pass the request to the operator and reply once the account is deleted. This usually takes up to 7 days.
What is deleted
- The account is anonymised: login, email and device links are erased.
- All sessions and devices are disconnected; the account can no longer be used to sign in.
- Watch history, favourites and resume points are deleted.
- Logs and screen-state pictures submitted for support are deleted.
- Paid days are forfeited. Refunds are decided by the operator under its own rules.
What is kept
- Payment records, for as long as accounting and consumer-protection law requires the operator to keep them.
- Anonymised viewing statistics that cannot identify you.
You can sign up again, but without a trial period.
If you only want to sign out
To stop using the app on one device without deleting the account: Profile → "Sign out". Access keys are erased from the device; the account remains.